Bet St George Privacy Policy: How We Handle Personal Data

Effective Date: 8 August 2026 Last Updated: 8 August 2026

This Privacy Policy explains how Bet St George Ltd collects, uses, shares, stores and protects personal data when you visit our site, create an account, place a bet, play a casino game, contact support, use a promotion or submit a payment request. It also explains the choices and rights available to you. Bet St George Ltd is registered in the United Kingdom under company number 16512340 and operates the registered domain www.betstgeorge.com. Our head office is Office 624, Block 2 Spaces, Pennine 5, 20–22 Hawley Street, Sheffield, S1 2EA, United Kingdom.

Scope of This Policy

The Policy covers our website, account and cashier pages, sportsbook, casino, live casino, virtual events, support messages, feedback forms, promotional communications, cookies and connected analytics or security services. A third-party website reached through an external link applies its own privacy terms.

Personal Data We Collect

Account and contact data

We collect your legal name, date of birth, address, country, email, mobile number, username, password record, communication preferences and account identifiers.

Identity and verification data

We may process passport, driving-licence or identity-document data, proof of address, age-check results, facial or liveness checks where used, payment ownership evidence and source-of-funds or source-of-wealth records where proportionate.

Payment and transaction data

We record deposit and withdrawal amounts, payment method type, masked payment details, currency, transaction references, timestamps, status, chargebacks and account balances. Payment processors may collect additional financial information under their own notices.

Betting, gaming and safer-gambling data

We process accepted and rejected bets, odds, stakes, returns, game rounds, bonus activity, account limits, session patterns, cooling-off, self-exclusion, marketing exclusions and interactions that may indicate gambling harm.

Device and technical data

We can collect IP address, device type, browser, operating system, language, time zone, pages viewed, session time, referral source, identifiers and security events. Cookies and similar storage technologies support these records.

Support and complaint data

Messages, uploaded evidence, call or chat records where applicable, feedback, complaint details and our responses become part of the support history.

Why We Process Personal Data

We use data to register and manage accounts; confirm age and identity; accept, settle and record wagers; operate casino games; process deposits and withdrawals; administer promotions; detect fraud, collusion, multi-accounting and payment abuse; protect account access; meet anti-money-laundering and regulatory duties; provide safer-gambling tools; answer support requests; investigate complaints; maintain the site; measure performance; and send permitted communications.

Depending on the activity and applicable law, we rely on contractual necessity for accounts, bets and payments; legal obligations for age, identity and financial-crime checks; legitimate interests for security, fraud prevention and analytics; or consent for optional cookies and marketing. Withdrawing consent does not affect processing already completed lawfully.

Cookies and Similar Technologies

We use essential cookies for login, security, preferences and cashier continuity. With consent where required, analytics and performance tools help us measure page use, detect faults and improve journeys. Cookiebot can retain consent records for up to one year, while Google Analytics identifiers can remain for up to two years. Sentry supports error monitoring, FullStory supports session analysis and Optimove supports account communications. You can change optional cookie choices through the consent control; blocking essential storage can affect login or account functions.

Sharing Personal Data

We may share limited data with hosting and infrastructure providers, payment processors, identity and age-verification services, fraud-prevention suppliers, game and sportsbook platform providers, analytics and communication tools, professional advisers, auditors, dispute-resolution bodies, regulators, law-enforcement agencies and courts where legally required.

Each recipient receives only the data needed for its role and must apply contractual or legal safeguards. We do not sell account passwords or full payment credentials.

Data Retention

We retain data for as long as needed to operate an active account and meet gambling, financial, tax, anti-money-laundering, safer-gambling, fraud-prevention and dispute obligations. Retention can continue after account closure when the law requires records or when they are needed to establish, exercise or defend a legal claim. When a lawful purpose ends, data is deleted, anonymised or securely isolated.

Security Controls

We apply access controls, encryption in transit, secure hosting, monitoring, authentication, logging, staff permissions, fraud detection and administrative procedures. No system can remove every risk, so you must also use a unique password, protect your device, sign out on shared equipment and contact support if activity looks unfamiliar.

Your Privacy Rights

Subject to applicable law, you can request:

  • access to personal data and information about its use;
  • correction of inaccurate or incomplete data;
  • deletion where no overriding legal duty requires retention;
  • restriction of processing in qualifying circumstances;
  • objection to processing based on legitimate interests;
  • portability of eligible data in a structured format;
  • withdrawal of consent;
  • marketing opt-out;
  • review of a decision based solely on automated processing where the law provides that right;
  • a complaint to the relevant data-protection authority.

We may need to verify identity before answering a rights request. A request does not override mandatory gambling, payment, financial-crime or dispute-retention duties.

Privacy Contact

Send a privacy request through Help → Email us on betstgeorge.com. For formal correspondence, write to Bet St George Ltd, Office 624, Block 2 Spaces, Pennine 5, 20–22 Hawley Street, Sheffield, S1 2EA, United Kingdom. Include your registered email and the nature of the request, but never send a password or one-time banking code.